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Are transfers from the airport to my hotel / apartment included in the price?
No, the price only includes your flights and accommodation. You book car hire with our partner Europcar or check the ‘essentials’ page of the relevant destination guide for public transport and taxi options.
For guaranteed best car hire prices with Europcar:
europcar4easyjet.com
To view our destinations guides:
easyjet holidays destination guide
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How do I change my dates of travel?
Unfortunately we are unable to make changes to the date of your holiday. If you are no longer able to travel on the dates which you booked you will need to cancel and rebook. Cancellation charges vary depending on how far your cancellation date is from your holiday departure date. Full details can be found in our terms and conditions.
You can amend your outbound or return flight for an administration fee per passenger per flight, plus the difference in the cost of the flight as long as you still arrive and depart on the same day. We are unable to make changes to the dates of your hotel stay, we can contact the hotel on your behalf to let them know you will be arriving later or leaving earlier than planned.
You can also make name changes up to 24 hours before you are due to depart for an administration fee per passenger per flight plus the cost of any difference in the holiday price at that time.
To view cancellation charges:
easyjet holidays cancellation charges
To view flight change fees:
easyjet flight change fees
To view name change fees:
easyjet name change fees
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Can I view my booking online?
Not at the moment, but we plan to make that facility available soon.
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How do I make a change to the names of the passengers on my booking?
Contact our customer care centre on +44 871 244 2377. Name changes can be made up to 24 hours before your scheduled departure time for an administration fee per passenger per flight, plus the cost of any difference in the holiday price at that time.
To view name change fees:
easyjet name change fees
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I have lost my email booking confirmation – what do I do?
Contact our customer care centre on +44 871 244 2377 to request your confirmation email to be re-sent.
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Can I check in for my flight online?
Yes, as long as you are travelling with hand luggage only. Online check in for holidays works in exactly the same way as for flights.
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Can I take sports equipment with me?
An additional non-refundable fee is charged per flight for the carriage of bicycles, golf equipment, skis, surfboards, wind surfers, hang gliders, and firearms. Details of sport equipment and baggage allowances can be found in our Carriers Regulations.
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Can I bring footballs and/or rugby balls on the flight?
easyJet will accept footballs, rugby balls, and other inflatable items for carriage. There is no need to either partially or fully deflate them prior to travel.
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What is Speedy Boarding?
Speedy Boarding guarantees that you’ll be among the first called to board your flight, giving you the best choice of seats. Select the Speedy Boarding option when you book your flights online, and for a small fee we’ll get you through the gate first. And remember: If you’re late, we won’t wait: You must be at the gate no later than 30 minutes before the scheduled departure of your flight or you’ll lose your place in the Speedy Boarding group.
Airports use various methods of boarding passengers onto aircraft, and this is reflected in the fee you pay – i.e. the fee will be lower if purchased for airports where passengers are bussed to the plane and higher for airports where air bridges are used.
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Already booked your flights but want to add Speedy Boarding?
No problem. Provided the scheduled time of departure of your flight is more than two hours away you may call our customer care centre, and let them know that you wish to add Speedy Boarding to your holiday. If we still have Speedy Boarding places available you can add the service. Simply pay the small fee, and away you go!
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Do your holiday prices include taxes?
Yes, all our prices are inclusive of taxes for both the flights and accommodation.
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Why is the price different to when I last checked?
Changes may be made to reflect market conditions and currency fluctuations. We are continually renegotiating rates with hoteliers to bring you the cheapest prices possible. Additionally our easyJet flights are sold on a first-come, first-served basis and fares generally increase as our seats are sold. Once a booking has been confirmed the price will not change.
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I am experiencing a technical problem on your site. Who should I contact?
Contact our customer care centre on +44 871 244 2377 with details of the problem you are experiencing.
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Why has my payment been rejected?
There may be a number of reasons why your card has not been accepted. These include:
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You may simply have entered an invalid card number. The most likely reasons for this are that you have mistyped the card number or missed some of the digits, or you have not entered the card number we need. Please try again, checking your typing carefully
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The card type you have specified (e.g. Mastercard, Visa) does not appear to match the card number supplied. Please go back and check that the card type selected is correct
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Your bank has declined to authorise payment for this amount
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Your card may be of the type that requires the cardholder to be present and is therefore not suitable for telephone/Internet bookings
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I’ve just booked and I’ve made a mistake – is there anything I can do?
Contact our customer care centre on +44 871 244 2377.
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Who are the Travel Trust Association?
The role of the Travel Trust Association is to protect your money in the event of your holiday company going out of business. If your holiday company is a member of the Travel Trust Association (we are!) your money is safe.
For more information on the Travel Trust Association:
Travel Trust Association information page
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How can I request an official VAT invoice for my booking?
Should you require a VAT invoice, please request one by calling our customer care centre on +44 871 244 2377.
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May I take a pet with me to the hotel?
The carriage of live animals, including pets, insects, reptiles, or any other form of livestock, is forbidden under any circumstances, with the exception of service dogs for blind and/or deaf passengers and helping dogs for the disabled on all internal flights within the UK and mainland Europe.
Conditions of Carriage Article 9.1(v)
easyJet will accept service dogs for blind and/or deaf passengers and helping dogs for the disabled on all internal flights within the UK and within mainland Europe and on international flights between France and Switzerland only. The only restriction is on flights from the UK to mainland Europe or Morocco and vice versa, due to quarantine laws. Flights from mainland Europe to Sicily, Sardinia or the Balearic Islands (or vice versa) are also considered internal flights so service dogs will be accepted on these routes. Service dogs will only be permitted to travel if the passenger is in possession of an official document provided by a recognised assistance dog training organisation confirming that the dog is a fully trained service dog or is under the control of a trainer. The dog must be wearing a harness. Passengers are required to advise easyJet in advance if they will be travelling with a guide dog adding a request to their booking via the confirmation email or by contacting the easyJet call centre on 0871 244 2366. (Calls cost 10p per minute; calls from mobiles and other networks may cost more.) For other telephone numbers visit the contact us section.
You will also need to check whether your hotel or apartment will accept pets. To do this, call our customer care centre and we will contact your hotel on your behalf.
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How do I claim a refund if I have not used my hotel booking?
You will not be able to claim a refund unless you contact us to advise that you wish to cancel your bookings. If you decide to cancel, our standard cancellations will apply.
To view cancellation charges:
easyjet holidays cancellation charges
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Can I book now and pay in the hotel?
No. We are unable to make any hotel reservations without full payment at the time of booking.
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Can I pay my booking through a bank transfer or cheque?
No. As you will be making an online transaction we can only accept credit or debit cards. Full payment options will be displayed at stage 4 of the booking process.
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Are prices displayed per person or per holiday?
We display both. In the search results the per person price comes first (in orange) and the total holiday price is displayed beneath (in grey). Our ‘deals of the day’ prices are all displayed as per person.
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Is it cheaper to book early or last minute?
Like easyJet flights, easyJet Holidays are sold on a first-come, first-served basis and prices generally increase as our holidays are sold.
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What is the earliest/latest I can check into my room?
The earliest time you can check into your room is usually around 3pm, although the exact time will vary by hotel. There is generally no limit to the latest time you can check in. If your flight time means you will arrive after 9:30pm we will automatically advise the hotel. If for some reason your plans change necessitating a later than expected arrival, it is best to let the hotel know. To do this, call our customer care centre and we will contact the hotelier on your behalf.
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Are there any additional charges to be paid to the hotel on arrival?
No. All charges are included in your holiday price. If you use additional facilities which are not included in your holiday price while you are at the hotel (e.g. Pay TV, the mini bar) you must pay for these before you check out.
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What does my booking include / not include?
Your booking includes return flights and accommodation. Transfers and in-flight meals are not included. For full details of what is included, please refer to our terms and conditions.
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How do I add a baby (under 2 years) to my booking?
Bookings for babies can be made as part of the standard booking process.
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How do I add someone else to my booking?
You will need to make a new booking. Unfortunately we are not able to add additional people to a booking which has already been confirmed.
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I am unable to travel due to sickness / bereavement, can I get a refund?
easyJet regrets that it is unable to offer refunds in the event of passengers being unable to travel owing to any change in personal circumstances, including but not limited to medical grounds. Standard cancellations fees would be applied. In exceptional circumstances, however, easyJet will give further consideration to a refund in the event of the bereavement of an immediate family member (mother, father, brother, sister, grandparent or child) provided that the claim and a copy of the death certificate are submitted by post to the easyJet Customer Services Department. All claims will be assessed entirely at the discretion of easyJet. This refund will be to the value of the original fare paid less an administration fee per passenger per sector. You may also claim a refund through your travel insurance company. We will be able to send an insurance letter upon request to help with your claim. To view cancellation charges:
easyjet holidays cancellation charges
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I just called the Hotel and they don’t seem to have my booking, what should I do?
We have a guaranteed allotment of rooms every night of the year with our contracted hotels. We only need to inform the hotel of who will be filling those rooms a couple of days in advance. Therefore, if you contact the hotel before this time they will not yet have your name or recognise your booking reference. Please don't worry - once we confirm your reservation to you, it is guaranteed.
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I arrived at the hotel and they do not seem to have our booking, what can I do?
Our customer care centre is open 24 hours a day and can be consulted at any time of the day or night should you have any concerns upon arrival at your accommodation, or for any other queries regarding existing reservations. The telephone number for our customer care centre is +44 871 244 2377
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I just checked in and the room/services are not as expected/described, what can I do?
Our customer care centre is open 24 hours a day and can be consulted at any time of the day or night should you have any concerns upon arrival at your accommodation, or for any other queries regarding existing reservations. The telephone number for our customer care centre is +44 871 244 2377
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The hotel has charged my credit card with services I believe are included in my booking, what shall I do?
Contact our customer care centre with your booking reference number, and details of the charges which you believe are incorrect. We will then investigate and make a refund to the card which you used to pay for your holiday, as appropriate. We may also require you to email or fax us copies of the hotel invoice detailing the charges. The telephone number for our customer care centre is +44 871 244 2377
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Upon check-out I was asked to pay for my room, why is this? What can I do to get a refund?
You should not have been charged for your room unless you chose to stay for extra nights beyond your holiday duration. Please contact our customer care centre with your booking reference number, and details of the payment which you made to the hotel. We will then investigate and make a refund to the card which you used to pay for your holiday, as appropriate. We may also require you to email or fax us copies of the hotel invoice detailing the charges. The telephone number for our customer care centre is +44 871 244 2377
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I have just arrived at the hotel and they seem to be overbooked, what do I do?
Our customer care centre is open 24 hours a day and can be consulted at any time of the day or night should you have any concerns upon arrival at your accommodation, or for any other queries regarding existing reservations. The telephone number for our customer care centre is +44 871 244 2377
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I seem to have duplicate bookings / have been charged twice, what can I do?
Contact our customer care centre on +44 871 244 2377.
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My question is not listed here. How can I contact easyJet?
Click here
to go to the main easyJet query form, and select "easyJet Holidays" as the category.
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